Cancellation Policy
At Scrappo, we understand that plans can change. This Cancellation Policy explains how customers can cancel a scrap pickup request and how Scrappo may handle cancellations.
1. Customer Cancellation
You may request cancellation of your scrap pickup before the pickup is completed.
To cancel your request, please contact Scrappo through the phone number, WhatsApp, email, or other communication channel provided for your pickup.
2. Cancellation Before Pickup
If you cancel before the pickup has been completed, no scrap collection transaction will take place.
If any amount has already been paid by you in connection with a service request, any applicable refund will be processed in accordance with the payment method and applicable terms communicated for that transaction.
3. Cancellation After Pickup
Once the scrap has been collected and the transaction has been completed, the pickup cannot ordinarily be cancelled or reversed as a standard cancellation.
If you believe there is an issue with the transaction, weighing, payment, or collection, please contact us as soon as possible so that we can review the matter.
4. Scrappo-Initiated Cancellation
Scrappo may cancel or decline a pickup request where:
- The requested location is outside our service area
- The pickup cannot be fulfilled due to operational constraints
- The material is prohibited, hazardous, unsafe, or unsuitable
- The information provided by the customer is inaccurate or incomplete
- There are safety or access concerns
- There is suspected fraud, misuse, or unlawful activity
- Other circumstances prevent us from reasonably completing the pickup
5. Pickup Delays and Rescheduling
If a pickup cannot be completed at the originally requested time due to operational circumstances, Scrappo may contact the customer to arrange another suitable time.
6. Refunds
Where a refund is applicable, the amount and method of refund will depend on the nature of the transaction and the payment method used.
Refunds, where applicable, may be subject to verification and processing timelines of the relevant payment provider or financial institution.
7. How to Contact Us
For cancellation requests or transaction-related concerns, contact us:
Scrappo
Email:
support@scrappo.in
Website:
scrappo.in
8. Changes to This Policy
Scrappo may update this Cancellation Policy from time to time. Any changes will be published on this page with an updated "Last Updated" date.